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Política de envío
Thank you for visiting and shopping at hookiii.com.HOOKII aims to offer you the best shipping options. Following are the term and conditions that constitute our Shipping Policy.
1. SHIPPING
Our estimated delivery dates are based on several factors, including the destination address, the shipping options your choose and how quickly we can assemble and prepare your items for shipment, weather, and so on. You can calculate the estimated delivery date by taking the processing time for your order and adding the delivery time based on the shipping method you choose. Orders are not shipped or delivered on weekends or holidays.
Total delivery time = processing time + shipping time.
The processing time is the time from the receipt of your order to the physical shipment of the goods. After receiving your order, we perform strict quality control and testing to ensure the quality of the product to your satisfaction before shipping. The total processing time varies depending on the complexity, design and size of the specific product. Larger orders usually take more time. It usually takes 3 business days for us to process your order. However, please note that the processing time may also be affected by the stock of individual items, the time of year, holidays, etc. If your order contains very popular items that have stock availability issues, then the order will take 3-5 business days to process and ship.
The Shipping time is estimated and starts from the date of shipment and not from the date of order. Due to invalid addresses, customs clearance procedures, or other reasons, shipping time may take longer than expected. And we use DHL as our carrier for order delivery.It will take different times to delivery to different countries, please check the information below:
1. Germany: 2-4 working days
2. Other countries: 2-8 working days
If there will be a significant delay in the shipment of your order, we will contact you via email.
2. About Shipping Cost
Free shipping on orders over $99.
3.About Taxes
Our customers do not have to pay import fees, customs duties or Valued Additional Tax (VAT).
4.Support
If you have any further questions, please contact our customer service department at support@hookii.com.