RETURN AND REFUND FREQUENTLY ASKED QUESTIONS
1. My product was damaged upon arrival. What should I do?
Malfunction and/or breakage/damage resulting from any external factors after delivery of the product is covered under our terms of the warranty. Please notify us within 24 hours of receiving the goods. After this period or if the product was not stored as directed on the datasheet, we are unable to honor a warranty claim.
2. How do I process a return and refund?
Please feel free to contact us via support@hookii.com. We will provide the after-sale service for you within 24 hours.
3. I ordered the wrong product. What should I do?
We will consider taking the product back, subject to a restocking fee on the items plus any shipping & handling charges. The customer is responsible for shipping charges to and from us for both the returned product and the new replacement product.